These General Terms govern the use of the website https://quickair.org/, the placing of orders, the conclusion of distance sales contracts, payment, delivery, the return of goods, warranty service and the handling of complaints.
Please read these General Terms carefully before using the website and placing an order. Using the website, submitting an enquiry or placing an order means that the user has read the General Terms and agrees to them to the extent that they do not conflict with applicable law.
1. Seller details
1.1. The seller of the goods presented on the QuickAir website is:
Bank details for payments in euro:
1.2. In these General Terms, УИН ТУ УИН ГЛОБАЛ ЕООД is referred to as the “Seller”, and the natural or legal person who uses the website, submits an enquiry or places an order is referred to as the “User”, “Client” or “Buyer”. For the purposes of the consumer protection provisions, “Consumer” means a natural person acting for purposes which are outside their trade, business, craft or profession. Provisions granting rights exclusively to consumers do not apply to buyers acting within their trade or professional activity, unless the law expressly provides otherwise.
1.3. The Seller sells QuickAir surface-mounted injection smoke extractors, accessories and other goods presented on the website.
2. Information about the goods
2.1. The main characteristics, technical parameters, scope of supply, images and prices of the goods are stated on the relevant pages of the website.
2.2. The colours and appearance of a product on screen may differ slightly from its actual appearance due to display settings, lighting during photography or manufacturing features that do not affect the functionality of the product.
2.3. Before placing an order, the Buyer is obliged to check that the selected model matches the shape, dimensions and parameters of the flue, the specifications of the equipment and the operating conditions. Where necessary, the Buyer may contact the Seller for advice and help in selecting a model.
2.4. If a product is manufactured or adapted to the Buyer’s individual parameters, those parameters are agreed in writing before production begins, in particular by email or via a messenger.
2.5. The cable, plug and socket are not part of the standard scope of supply of the smoke extractors, unless expressly stated otherwise in the product description or the order confirmation.
3. Placing an order and conclusion of the contract
3.1. The Buyer may place an order through the form on the website or contact the Seller using the contact details given on the website.
3.2. When placing an order, the Buyer must provide accurate and up-to-date information required to process and deliver the order: first and last name or company name, telephone number, email address, country, delivery address, postcode and any other necessary details.
3.3. Submitting an enquiry or an order through the website constitutes an offer by the Buyer to conclude a sales contract. An automatic acknowledgement of receipt confirms only that the enquiry has been received and is not always the final confirmation of the order.
3.4. The distance sales contract is deemed concluded once the Seller has confirmed the availability of the goods or the possibility of manufacturing them, their final price, the scope of supply, the method of payment, and the cost and time of delivery, unless another moment of conclusion follows from applicable law. Confirmation may be sent by email, via a messenger, by SMS or by another means of communication chosen by the parties. For contracts with consumers, the Seller provides confirmation of the concluded contract and the information required by law on a durable medium that allows the Buyer to store it for future reference.
3.5. The Seller may decline to confirm an order or propose changes to its terms if the goods are unavailable, cannot be manufactured within the required time, the Buyer’s details are incomplete or inaccurate, delivery to the stated address is not available, or an obvious technical error has been identified on the website. The Buyer is notified of this without undue delay. If payment has already been made, the amount paid is refunded by the same means, unless the parties have agreed otherwise.
3.6. Before the order is finally placed, the Seller displays the main parameters of the order to the Buyer, including the goods, quantity, total price, delivery cost and other mandatory charges where these are known to the Seller. If clicking the order button creates an obligation for the consumer to pay for the order, that button must carry unambiguous wording about the payment obligation or other wording required by applicable law.
4. Prices and payment
4.1. Prices on the website may be displayed in the currency provided for the relevant language or regional version of the site. For consumers, the price of the goods and mandatory taxes, including VAT where applicable, are stated in the manner required by law. The final price, the payment currency, the applicable taxes, the delivery cost and the total amount payable are communicated to the Buyer before the order is finally confirmed.
4.2. Delivery costs, customs duties, import taxes or other mandatory charges of the country of receipt are not included in the price of the goods, unless expressly stated otherwise during ordering. The Buyer receives information about additional costs known to the Seller before the order is confirmed. Import charges levied by the authorities of the country of receipt which cannot be calculated by the Seller in advance are paid by the Buyer in accordance with local law.
4.3. Available payment methods:
- payment on receipt, where this method is supported by the chosen delivery service in the Buyer’s country;
- bank transfer to the company account;
- another method separately agreed by the parties and available on the website.
4.4. It is recommended to state the order number or the Buyer’s name in the payment reference of a bank transfer. Bank charges of the Buyer’s bank and of the correspondent bank are borne by the Buyer, unless the parties have agreed otherwise.
4.5. The Seller is entitled to change prices for future orders. The price of an order already confirmed does not change, except in the case of an obvious technical error, of which the Buyer is notified before the goods are dispatched.
4.6. An invoice or other accounting document is provided in electronic form, unless otherwise required by applicable law or agreed by the parties.
5. Delivery and passing of risk
5.1. Delivery is carried out by postal or courier services to the countries and localities available for the chosen delivery method.
5.2. The estimated time, method and cost of delivery are communicated to the Buyer before the order is finally confirmed. Unless another period has been expressly agreed by the parties, the Seller delivers the goods without undue delay and, in the case of contracts with consumers, no later than 30 calendar days from the conclusion of the contract, unless a different period is set by mandatory provisions of applicable law.
5.3. The delivery time may be extended due to customs clearance, carrier restrictions, peak loads, military action, natural events or other circumstances objectively beyond the Seller’s control. The Seller informs the Buyer of any significant delay of which it is aware.
5.4. The Buyer is obliged to state the address and contact details correctly and to make it possible for the consignment to be accepted. Additional costs caused by incorrect details, unjustified refusal to accept the consignment or repeated dispatch may be charged to the Buyer to the extent permitted by law.
5.5. The risk of accidental loss of or damage to the goods passes to the Buyer when the Buyer, or a third party designated by the Buyer other than the carrier, physically takes possession of the goods. If the carrier was chosen by the Buyer and this option was not offered by the Seller, the risk passes in accordance with applicable law upon handover of the goods to that carrier.
5.6. On receipt, it is recommended to inspect the outer packaging and the goods. In the event of visible transport damage, it is advisable to record it with photographs or video, make a corresponding note in the carrier’s documents and inform the Seller as soon as possible. The absence of a carrier’s report does not in itself deprive a consumer of their statutory rights in respect of a hidden defect or lack of conformity of the goods.
6. Consumer’s right of withdrawal from a distance contract
6.1. A Buyer who is a consumer has the right to withdraw from a distance contract without giving reasons within 14 calendar days from the day on which the Buyer, or a third party designated by the Buyer other than the carrier, received the goods, unless the law provides for an exception.
6.2. To exercise the right of withdrawal, the consumer sends an unambiguous statement to ventshop.ec@gmail.com before the 14-day period expires, or by another means provided by the Seller or by law. The statement may be drawn up in free form or using the standard form provided by the Seller. It is recommended to state in the statement:
- first and last name;
- order number and date;
- name of the goods;
- date of receipt;
- contact details;
- refund details, if required.
6.3. After notifying the withdrawal, the consumer must send the goods to the address that the Seller states in reply to the statement, or hand them over to a person authorised by the Seller, no later than 14 calendar days thereafter.
6.4. The direct cost of returning the goods is borne by the consumer, unless the Seller has agreed to bear it or applicable law provides otherwise. Consignments sent cash on delivery without prior written agreement may not be accepted.
6.5. The Seller refunds the amounts received from the consumer, including the cost of standard delivery to the Buyer, within the periods and by the means laid down by applicable law. Additional costs arising from the choice of a more expensive delivery method instead of the standard one offered are not refunded. The Seller may withhold the refund until the goods have been received back or until the consumer has supplied evidence of having sent them back, whichever is the earlier.
6.6. The consumer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. To test electrical and high-temperature equipment safely, the instructions must be followed and no installation should be carried out that leaves traces of use or damages the goods.
6.7. The right of withdrawal does not apply in the cases provided for by law, in particular to goods made to the Buyer’s individual specification or clearly personalised according to the Buyer’s parameters. This may concern, for example, the WTK-180 model or another product only where such goods are in fact manufactured to specific individual dimensions, configuration or other parameters agreed with the Buyer before manufacturing begins. The mere designation of a model as WTK-180 does not deprive the consumer of the right of withdrawal if the product is standard and was not made to the Buyer’s individual requirements.
6.8. A restriction of the right of withdrawal does not cancel the Buyer’s right to submit a complaint if an individually manufactured product is defective or does not correspond to the agreed parameters.
7. Warranty and complaints
7.1. QuickAir smoke extractors carry a commercial guarantee of 24 months from the date of receipt of the goods, unless a longer period is stated in the description or in the guarantee document.
7.2. The commercial guarantee does not limit the consumer’s statutory rights. Consumer goods are covered by a statutory guarantee of conformity of at least two years in accordance with the applicable law of Bulgaria and of the European Union.
7.3. In the event of a defect or lack of conformity of the goods, the Buyer may send a complaint to ventshop.ec@gmail.com. It is advisable to attach to the request:
- the order number and the document confirming the purchase;
- the model and serial number, if any;
- a description of the problem and the circumstances in which it arose;
- photographs or video that will help with an initial diagnosis;
- the Buyer’s contact details.
7.4. The Seller registers the request, may ask for additional information or for the goods to be handed over for inspection, and informs the Buyer of the next steps.
7.5. If the lack of conformity is confirmed, the consumer has the right to demand that the goods be brought into conformity by repair or replacement, except where the chosen remedy is impossible or would impose disproportionate costs on the Seller. In the cases provided for by law, the consumer may also demand a proportionate reduction of the price or termination of the contract and a refund.
7.6. The commercial guarantee may not cover faults arising from:
- installation or connection in breach of the instructions, electrical safety requirements or technical standards;
- use of the product other than for its intended purpose or outside the stated parameters of temperature, voltage, load or ambient conditions;
- mechanical damage after the goods were handed over to the Buyer;
- unauthorised repair, modification of the design or use of incompatible components;
- ingress of liquids or foreign objects, excessive contamination, fire, voltage surges or other external influences for which the Seller is not responsible;
- natural wear of consumable or moving parts under normal operation.
7.7. The above restrictions concern only the commercial guarantee and are not applied in such a way as to limit or exclude the consumer’s statutory rights in respect of the lack of conformity of the goods. They do not release the Seller from the obligations laid down by mandatory rules on the conformity of goods with the contract. The existence of a circumstance listed in clause 7.6 is not an automatic ground for rejecting a consumer’s statutory claim; the Seller assesses its causal link with the reported lack of conformity in accordance with applicable law.
8. Installation and safe operation
8.1. A smoke extractor is electrical equipment intended for use with flue gas systems and at elevated temperatures. Installation, electrical connection, commissioning and maintenance must be carried out in accordance with the instructions, the technical specifications of the product, fire safety rules and applicable building and electrical standards.
8.2. If the law of the country of installation or the characteristics of the site require the involvement of a qualified specialist, installation and connection must be carried out by such a specialist.
8.3. A smoke extractor does not remove the need for a sound chimney, adequate ventilation, regular cleaning and maintenance of the heating or barbecue equipment. It is prohibited to use the product in a manner that creates a risk of fire, electric shock, poisoning by combustion products or any other danger.
8.4. The Buyer is obliged to read the instructions before starting installation and operation. If there is any doubt about the compatibility of the equipment, the parameters of the flue or safe installation, work must be stopped and the Seller or a specialist consulted.
9. Personal data and electronic communications
9.1. The controller of the personal data collected through the website in connection with enquiries and orders is УИН ТУ УИН ГЛОБАЛ ЕООД.
9.2. The Seller may process first and last name, telephone number, email address, delivery address, payment and order data, the content of enquiries, technical data on the use of the website and other information voluntarily provided by the User.
9.3. Data are processed in order to:
- respond to enquiries and help select a model;
- place, fulfil and deliver orders;
- accept payments and keep accounting and tax records;
- provide warranty service and handle complaints;
- comply with the Seller’s legal obligations;
- protect the legitimate rights and interests of the parties;
- send marketing messages where there is an appropriate legal basis or consent.
9.4. In order to fulfil an order, data may be transferred to payment institutions, banks, postal and courier services, hosting providers, technical contractors, accountants, consultants and public authorities in the cases provided for by law.
9.5. The User has the right to request access, rectification, erasure, restriction of processing, to object to processing, to data portability and to withdraw consent, where the relevant right applies. Requests are sent to ventshop.ec@gmail.com.
9.6. Detailed conditions for data processing, the use of cookies and retention periods are set out in the website’s Privacy Policy.
10. Use of the website and intellectual property
10.1. The materials on the website, including texts, photographs, drawings, videos, graphic elements, logos, model names and program code, are protected by intellectual property law and may be used only with the permission of the relevant rights holder, except in cases expressly permitted by law.
10.2. It is prohibited to use the website for unlawful acts, to interfere with its operation, to circumvent technical protection measures, to attempt to gain unauthorised access or to transmit malicious code.
10.3. The Seller endeavours to ensure the uninterrupted operation of the website but does not guarantee the complete absence of technical interruptions, errors or temporary unavailability due to maintenance, updates, actions of service providers or other objective reasons.
11. Liability and force majeure
11.1. The parties are liable for non-performance or improper performance of their obligations in accordance with the contract and applicable law.
11.2. Nothing in these General Terms limits the Seller’s liability or the consumer’s rights to the extent that such limitation is prohibited by law.
11.3. The Seller is not liable for consequences caused by an incorrect choice of model based on inaccurate or incomplete parameters provided by the Buyer, or by incorrect installation or operation contrary to the instructions, unless such consequences are connected with a defect or with incorrect advice from the Seller.
11.4. A party is released from liability for non-performance if it proves that the non-performance resulted from force majeure: a natural disaster, fire, war, blockade, strike, epidemic, decision of a public authority, large-scale disruption of transport, energy supply or communications, or another extraordinary and unavoidable event. The party must notify the other party of such circumstance without undue delay.
12. Applicable law and dispute resolution
12.1. The parties seek to resolve disputes through negotiation. The Buyer may send a written request to ventshop.ec@gmail.com.
12.2. These General Terms and contracts with the Seller are governed by the law of the Republic of Bulgaria and by European Union law. For a consumer habitually resident in another state, this choice of law does not deprive them of the protection afforded by the mandatory rules of the law of their country of residence, where those rules apply to the contract in question.
12.3. If no agreement is reached, the consumer may apply to the competent court, to the Consumer Protection Commission of the Republic of Bulgaria (Комисия за защита на потребителите, https://kzp.bg/) or to a competent alternative consumer dispute resolution body.
12.4. Contact details of the Consumer Protection Commission of the Republic of Bulgaria:
12.5. On matters of personal data protection, the User also has the right to contact the Commission for Personal Data Protection of the Republic of Bulgaria (Комисия за защита на личните данни, https://cpdp.bg/) or the competent supervisory authority in their own country.
13. Amendments to the General Terms
13.1. The Seller may update these General Terms in connection with changes in legislation, website functionality, payment or delivery methods, or business processes.
13.2. A new version takes effect from the moment it is published on the website, unless stated otherwise in it, and applies to future orders. An order already confirmed is governed by the version in force at the time of its confirmation, unless the change is mandatory by law or the parties have agreed otherwise in writing.
13.3. If an individual provision of these General Terms is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions.
Annex 1. Model withdrawal form
To be completed and sent to the Seller only if the consumer wishes to withdraw from the contract.
- To: УИН ТУ УИН ГЛОБАЛ ЕООД, ventshop.ec@gmail.com
- I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____________________
- Order number: ____________________
- Order date: ____________________
- Date of receipt of the goods: ____________________
- Name of the consumer: ____________________
- Address of the consumer: ____________________
- Date: ____________________
- Signature of the consumer (only if this form is submitted on paper): ____________________
Last updated: 4 August 2026